Shipping and Returns of Goods
SHIPPING COSTS
Shipping costs
Deliveries on www.tessituraparditodi.com are carried out via Express Courier at a variable cost based on weight starting from 7.00 euro only for shipments to Italy.
For abroad, the most convenient rate for the Customer will be applied based on the item shipped.
Delivery times
Delivery times for ordered items vary depending on the availability and to actual shipping timesThey are estimated at around 3 gg from shipping (4 days for the major islands and Calabria). In the event that the goods ordered by the customer are not available in stock at the time of the order, the goods will be sent as soon as possible, in any case approximately within 15 gg working hours.
For delays caused by unavailability of material at the supplier/manufacturer, causes of force majeure, etc. the customer will be informed at the contact details provided by them at Pardi Weaving TODI
Insurance policy
If the Customer wishes the goods to travel covered by an insurance policy against robbery, theft or loss, the additional cost of the service is €9.00 for orders up to €3,000.00 including VAT.
For orders of a higher value, the cost of insurance coverage will be indicated in the order confirmation.
Where the customer wishes to have insurance coverage, he must indicate this intention in the order notes.
Delivery of goods and customer duties
Upon delivery of the goods by courier, the Customer is required to check:
- that the number of packages delivered corresponds to that indicated in the consignment note or transport document or accompanying invoice,
- that the original packaging is intact, unaltered, including the sealing tapes.
Any damage or discrepancy in the number of packages must be immediately reported to the courier making the delivery.
Once the courier's document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the goods delivered.
Damage to Goods
Pardi Weaving TODI offers its customers insurance for all shipments in Italy and abroad. However, the insurance will be responsible for the damage (damage, theft, loss) only if the following requirements are met:
Upon delivery of the goods, the Customer finds tampering, damage to the package and/or breakages, must immediately:
1) WHEN RECEIVING THE GOODS, SIGN WITH SPECIFIC RESERVATION OF INSPECTION, REPORTING IN DETAIL ANY DAMAGES VISIBLE ON THE PACKAGE.
2) SEND A DETAILED REPORT OF THE DAMAGED PRODUCT BY EMAIL WITHIN 24 HOURS OF THE INCIDENT.
Stock
In the event that the customer does not collect the goods ordered and stored in the courier's warehouses within 5 working days due to the repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be cancelled and the shipping and/or storage costs will be charged.
Billing
For every order placed on www.tessituraparditodi.com, Pardi Weaving TODI issues a receipt for the material shipped.
If the Customer requests an invoice, it may be delivered by email to the person in whose name the order was placed, pursuant to art. 14 of Presidential Decree 445/2000.
For the issuing of the invoice, the information provided by the Customer at the time of the order and in the order confirmation shall be valid. Pardi Weaving TODI
The costs of delivery and insurance of goods are the responsibility of the Customer and are clearly stated when the order is confirmed. The payment of the goods by the Customer will be made using the method chosen at the time of ordering.
No liability can be attributed to Pardi Weaving TODI. in the event of a delay in processing the order or in the delivery of the items ordered.
Return of Goods
To return the item, you will receive: either a refund of the payment, or a discount voucher, or an exchange for an identical/similar item within 14 days of purchase. Shipping costs are the buyer's responsibility. Returns are not accepted beyond the established deadline. The refund will be made only if the goods are intact and in their original packaging.